FAQ

No, you cannot cover promo cards or coupons to cover any subscription costs

We support latest two versions of almost all browsers like Google Chomre, Mozilla Firefox, Safari, and Opera

We ship almost all products to US regions only

When a product we are selling goes out of stock, we’ll choose a suitable alternative and automatically substitute the original product provided its being fulfilled in the same fulfillment center in order to avoid any delays. We follow drop-shipping fulfillment method and partner with several e-commerce marketplaces and direct manufacturers. Product alternatives will be available only at the same fulfillment location. In case we can’t find a replacement, you’ll still need to wait for the original product to be restocked. This does not change the pricing of the orginal product and we cannot set alternatives for custom inside labels.

Almost all products are eligible for bulk orders. You are eligible for a discount if you order at least 10 of the same product or other bundle packages. You can mix product sizes, colors, and designs. Product discount is applied automatically at checkout and to product prices, it cannot be combined with other volume discounts/subscription plans. The % off depends on the product and the amount you order – the bigger the order greater the discount

Feel free to leave us a suggestion by sending us an email at info@retrende.com. Your suggestions and feedback about our RETRENDE is always welcome.

Due to the Covid-19 pandemic, many supply chains were disrupted which may cause stock shortages globally. We are partnering with print-on demand suppliers, manufacturers, other e-commerce marketplaces who have stocked up as much as they can

When your account reaches a certain threshold of monthly sales, you’re eligible for a discount provided you have subscription. Accumulated sales is the sum which is left after you remove the total sales order, shipping, packaging, and VAT/Tax

We follow a drop-shipping fulfillment approach and partner with other e-commerce giants and print-on-demand service providers. Due to which we have zero wastage as compared to other traditional manufacturing. We also offer a collection of eco-friendly products which you can buy from. We don’t have any heavy machinery which further reduces any energy-consumption costs

If you have any orders in your cart which is out of stock, then those items are automatically updated with the latest status 'Out of Stock'. In addition, you have three options order an alternative, wait for the product to be in stock or cancel the order

Warehousing and shipping services are available for almost all products in US currently. It usually takes around 2 days for shipping to near locations while 3-5 business days for other provinces

Our warehouses have fixed fulfillment fees in the local currency. We use a floating price for fulfillment fees in one location but it is charged in a different currency. The end price would also depend on the exchange rate, which is what makes it a floating price. Fulfillment fees will be charged based on the warehouse or the fulfillment location and the order currency

Orders containing products from warehouse inventory can be fulfilled and shipped out on the same day. To qualify for same day fulfillment – warehouse should have the products in stock and should be shipped prior to 12 pm cut off.

We are a dropshipping company and have integration with multiple ecommerce partners and print-on-demand services. We have URLs of multiple partners on our site and will be shown as part of Affliate disclosure agreement.

We do not deliver to PO Box, Physical address is preferred over PO Box

Estimated Delivery is the sum of Estimated Fulfillment and Estimated Shipment. Estimated Fulfillment is usually 2-5 days for non-apparel while 2-7 days for apparel. Estimated Shipment is based on historical shipping data for deliveries. Note that Estimated Delivery is just an estimate and not a guarantee.

Shipping costs depend on the order volume and final location. If there is one product Vs. multiple products of the same category Vs. multiple products of multiple categories.

If the customer details are registered and if the customer has a subscription plan with us, then customer will be able to view the express shipping at checkout.

Depends on the product availability at the fulfillment centers, customers will not be able to choose the fulfillment center. We usually pick the nearest fulfillment center based on the final location of order delivery.

Products are shipped seperately in case of packaging differences

There are three product availability status In Stock, Out of Stock, Stock on Demand.

We fulfill orders in the order they come in. To manage the order queue, we route orders to whichever facility has more capacity. Fulfillment orders depends on the product where its routed to, so new orders are fulfilled faster if routed to another facility.

Wait for a day or two, if still not delivered then email us at info@retrende.com

We deliver almost all products to US locations only. Shipping rates are determined based on the shipping regions and the nearest fulfillment locations

Retail prices are shown on outside of the package due to shipping regulations

Once order is ready to go, we hand it over to carrier and send you a shipping confirmation email that contains a tracking number.

Shipping costs of warehousing items depends on the shipment dimensions, shipping destination, and chosen shipping method

We usually suggest variants and alternative products available at the fulfillment location. If the alternatives are not available in these fulfillment facilities, then you can either cancel the order or wait for some time till the order gets re-stocked.

The order confirmation shows how much was paid for an order and not meant for any accounting purposes. You can view as soon as the order is made while if the order is refunded, returned or charged after the order is placed, then the format of the order confirmation will change. While invoice can be leveraged for accounting, which is relevant only after the order has been delivered. And so if the order has multiple shipments then it will have seperate invoices.

Tax is charged based on the shipment location and is different structure globally for different locations.

Does not include applicable tax or shipping. The final price you pay will be different from the listed price.

Order can be On hold due to print, security, address related issues. You can send us an email at info@retrende.com if the order is on hold. Once we have updated the order, review before the hold can be removed.

Content is based on acceptable content guidelines. By buying our subscription or placing on order, you will be agreeing to follow our content guidelines and terms of service. Once you place the order and purchase the product, you will own the rights to product and any re-sale.

In case of damaged product or product not yet delivered then send us an email at info@retrende.com.

Any claims for misprinted/damaged/defective items must be submitted no later than 30 days after the estimated delivery date. If you notice an issue on the products or anything else on the order, you can raise a support ticket using the chat. The return address is set by default to the product manufacturing facility or warehouse. When they receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to the product manufacturing facility or warehouse. You will be liable for reshipment costs once we have confirmed an updated address with you. Unclaimed: Shipments that go unclaimed are returned to the product manufacturing facility or warehouse and you will be liable for the cost of a reshipment or a failure to claim the shipment for reshipping will be donated to charity at your cost (without us issuing a refund). RETRENDE does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Once you have confirmed your order, it might not be possible to edit or cancel it. The risk of loss of, damage to and title for products passed to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. In such case RETRENDE will not make any refunds and will not resend the product. If carrier tracking indicates that a product was lost in transit, you may make a written claim for replacement of the lost product in compliance with RETRENDE return policy as discussed in section 3 of this document and by raising a support ticket using the chat. For products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to RETRENDE investigation and sole discretion.